Configuration

The configuration button Configuration icon opens a side panel with Email Center configuration options:

  • Auto-Response of all conversations: Automatically reply to any email conversation
  • Auto-Response of selected conversations: Automatically replies to auto-assigned conversations in Email Center. If this option is disabled, conversations must be accepted manually.
  • Large email size: Maximize the email on Email Center interface
  • Auto-Refresh: Refresh automatically the email list (every 5 minutes)
  • Email list display fields:
    • Conversation number
    • Conversation ID
    • From
    • To
    • Subject
    • Start date
    • End Date
    • Owner
    • Owner Date
    • Completion Code