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Email Center

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Queue statistics

This buttondisplays a screen with real-time statistics for the selected queue.

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Active emails in Genesys Cloud

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Documentation topics

Overview
Installation
Solution Setup
Email Center Interface
Left panel
Main panel
Date selector
Active filters list
Conversations per page selection
Button panel
Emails in Genesys Cloud Interacting State
Queue Statistics
Search by ID or URL
Advanced search by Subject
Search filters
Configuration
Email list
Open emails
Email tracking
Email multiple selection
Transfer selected emails to another queue
Disconnect selected emails
Answer selected emails with the same reply
Available actions for emails
Queued emails available actions
Finished emails available actions
View email
Mail messages view
Mail information view
Paging menu
Refresh button
Tracking emails
History
Spam
FAQ
Known issues and Limitations
Licensing

Genesys AppFoundry
Email Center in Genesys AppFoundry

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Terms of use

Financiado por la Unión Europea

Gobierno de España

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Kit Digital

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