Documentation

Learn how to use all the features in Email Center. You can either search for specific topics or navigate through the contents of this documentation.

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• Overview
• Installation
• Solution Setup
• Email Center Interface
  • Left panel
  • Main panel
    • Date selector
    • Active filters list
    • Conversations per page selection
    • Button panel
      • Emails in Genesys Cloud Interacting State
      • Queue Statistics
      • Search by ID or URL
      • Advanced search by Subject
      • Search filters
      • Configuration
    • Email list
      • Open emails
      • Email tracking
      • Email multiple selection
        • Transfer selected emails to another queue
        • Disconnect selected emails
        • Answer selected emails with the same reply
      • Available actions for emails
        • Queued emails available actions
        • Finished emails available actions
      • View email
        • Mail messages view
        • Mail information view
  • Paging menu
  • Refresh button
  • Tracking emails
  • History
  • Spam
• FAQ
• Known issues and Limitations
• Licensing