Email Center Installation

The installation process is performed automatically by the Email Center Installation Wizard.

To access the Email Center Installation Wizard you must login to AppFoundry and install the application in your Genesys Cloud organization.

Important: Before installing Email Center you need to create the agent group(s) that will have visibility to the application. These groups are created in the “Genesys Cloud” interface, “Admin” section, “Directory” → “Groups”.

Make sure you have created the Genesys Cloud agent groups that can access the application.

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Welcome screen

Once created you can proceed with the installation clicking on “Next” button on welcome screen:

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Genesys Cloud objects that will be created

Next screen shows information about the elements will be created automatically on your Genesys Cloud Organization. Click on “Next” button to continue installation:

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Select agent group

Now you need to select the group(s) that will have visibility of the Email Center. Please choose one or more and click on the “Install” button.

Note: Only users within the selected group will be able to view the application, regardless of the permissions assigned.

This screen will prompt you to indicate the group(s) that will have visibility of the Email Center tool. Please choose one and click on the “Install” button.

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Successful

Now you can see the installation was successful. Please, ensure you assign the permissions to the corresponding users and add these users to the selected agent group 

Access to Email Center

Once Email Center is installed, users members of the selected agent group will be able to access it from “Apps” –> “Email Center”.

If you’re on the selected agent group you need to refresh Genesys Cloud tab on your web navigator.

Note: You can change the groups later on in “Admin” –> “Integrations” –> “Email Center” –> “Configuration” tab –> “group filtering” section

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