Main panel

The main panel has the following elements

• Date selector
• Active filters list
• Conversations per page selection
• Button panel
  • Active email on Genesys Cloud
  • Queue Statistics
  • Search by ID or URL
  • Advanced search by Subject
  • Search filters
  • Configuration
• Email list
  • Email tracking
  • Email multiple selection
    • Transfer selected emails to another queue
    • Disconnect selected emails
    • Answer selected emails with the same reply
  • Options for emails
    • Queued email options
    • Finished email options
• Paging menu
• Refresh button
• Opening email
• View email
• Mail information view